Small businesses should focus heavily on customer feedback. Small businesses do not have as much brand awareness compared to large corporations and chains. Customer feedback brings new customers to your business. Customers are the most valuable source of information when planning customer experience, products, and services.
Helps Customers Find You
Potential customers are constantly researching before making a purchase. Customer feedback is a huge part of their research. For example, when looking for a new restaurant, people check out Yelp and Google reviews. E-commerce websites should have an option to leave feedback about purchased products so that new customers have something to help make their decision.
A person is more apt to buy from a business with many reviews over somewhere that barely has any. People typically search through reviews and determine which ones are the most useful. Never delete bad reviews or leave fake reviews. It is easy to spot if your business has done that and the person will be less likely to purchase from your small business.
Aids in Product and Service Changes
Customer feedback is a sizable factor in changing how your business runs. Sometimes a new idea does not work out as planned, and the only way to know this is through feedback. If your construction business gets customer feedback about the quality of work, you can make changes or level up what you are already doing.
How to Get Customer Feedback
High-quality feedback is not always easy to collect. Emails are a great way to follow up with customers. You can send an e-mail shortly after they purchased to see how satisfied they were with the purchasing process and their initial thoughts. Send another follow-up e-mail as more time passes asking if they still enjoy their purchase.
Social media is an inexpensive way to gather customer feedback. First, build a following that trusts your small business enough to interact with its account. Then ask questions or post surveys that your audience would like to respond to. If customers comment on posts or leave a review saying that they had an issue with your business, message them or encourage them to call you so you can fix it.
Give customers an incentive to respond to surveys. This could be a percentage off or the opportunity to enter into a drawing. Sometimes these surveys take too long, so encourage the customers with something valuable to them. Send the survey links through e-mail or print them on receipts.
PL Consulting is Here for Your Small Business
PL Consulting offers a diverse range of bookkeeping and budgeting services. We are here as your business’s go-to resource when you have questions. Our services are customized to each of our clients and their business plans.